Meat is already expensive without needing to throw away missed shipments. Pretty Mindless – You don’t really have to think about it. On the positive and hopeful side, everyone who I’ve spoken to at BB has bent over backward to try to help me and generous credits were issued to my account for my next box. I don’t use them every month, so it’s worked out well for me. I especially love their beef and believe it is a good value for organic meat. There was no offer to make it right. I suggest reading their “Sourcing” page to learn more about where they get their meats. I’m re-evaluating. If you follow along on my IG, you know I’ve been obsessed with Butcher Box recently! I thought I had found it for almost a year. I received an email saying my next box was placed and they will let me know when it ships. Also keep in mind that they are often running promotions (such as free bacon for life, free steaks with your order, etc. Shop local and avoid Butcher Box unless you like people … Other than this experience I have not encountered any problems and continue to buy from BB as I have for several years. Sorry to see you go!” Really? I’m glad you’ve had a great experience. They do it for you! The ground bison is better than Walmart or Aldi’s which seem to have more fat content. Customer service was professional but basically told me it was my fault and there was nothing they could do because I set the frequency to 8 weeks (it sucks to watch 80% of your grocery budget disappear because of a poorly designed and not transparent ordering process). She hinted that this happens a lot (and that it’s the customers fault so there’s “no fixing it”), so much so that she suggested on my next box to call if I wanted to make any changes. Before you sign up be sure you realize you are their customer for life. The product arrived on Sunday, so we were all home and we were here to receive the package. I then ordered a box full of Salmon steaks. I have bought fish and meats from other online companies and was treated with respect and they addressed my issues and apologized for the problem and either replaced or refunded whatever I wanted. They will not stand behind the quality of the meat which tells me a lot about the integrity or lack of with this company. The company is fully aware of the problem but continues to ship it anyway. I am a new customer to butcher box … I never knew if I was going to have to take time and make a mess scaling my steak before I was able to throw it in the pan or on the grill! I phoned customer service to request a modification in delivery date. Not this company. I have also ordered cod from them and found it better than what I could get at Costco, which is comparable in price for most seafood to what Butcher Box charges. Hi, Kim! I should have proofed. Bye bye poor customer service and meh meat! Okay? Looking forward to the filet mignon tomorrow. I asked ButcherBox about their thoughts on this, and this was their response: Highest quality cuts – I really did find the meat to be some of the best quality I’ve tried – I would definitely put the steaks on par with steaks I’ve gotten at fancy steak restaurants. I said I was going to give them bad reviews and will cancel subscription and her response was to give me a pack of bacon in my next box. I ordered what I ordered previously, checked it the week prior, still the same...why is it on me? Butcher Box Review. And these are available in various cuts and varieties. I mean, sometimes you will get meat and you can just tell it’s not good quality. Half were actual sirloin steaks the other half (although in the package they looked just like the real sirloin steak packaged next to it) was a New York strip, grisly and thin. If you on a budget and can’t afford (or don’t care) about organic and grass-fed meat, then perhaps you are better off at the grocery store. This article provides a comprehensive review of Butcher Box. Just saying to watch where things come from and who owns what.. Box Choices. There was no record of my order. Can’t order in smaller (or larger) –  Let’s say you just want some chicken breast and ground beef. The quality of the meat for the last two years has been pretty consistent. . Update as of December 19, 2019 to reflect a change in my opinion about the Butcher Box meat delivery subscription. Had to fight tooth and nail to get a refund (took days) with BB telling me they use dry ice so the package MAY still be acceptable after 6 days in God knows where. I’d suggest you read all the reviews before you agree to this service. Omaha is good. I will tell anyone I know who is interested how awful this company is towards customers. *** 12/10 my pachage still in Transit. . Required fields are marked *. I’ve been a Butcher Box subscriber for over 2 years and I love the quality of the meat. I have it delivered every six weeks. These are provided for your convenience, and the price isn't increased at all. Thank goodness I read all the comments. Written by: Gaby Nov 23, 2020. I was waiting and they never tried to deliver. Basically, you pay to get a ButcButcher BoxherBox sent with an assortment of high-quality meats sent straight to your door. So far so good. Choose the kind of meat you want to get, mix it up with some wild … The hamburger is lean. I sometimes am sensitive to different meats and feel pretty crummy afterward, but I have not experienced that with ButcherBox. I immediately responded & advised I am still out of state & not available for an order & asked that it be cancelled. I haven’t seen any decline in the quality of meat, and they are easily the best meats we eat whenever we pull some out of the fridge. I’ve never had a wrong order or one that came late or thawed. You don’t … Be careful when ordering from this company, Think twice before giving Butcher Box your credit card info, Stay away from ordering from these people, Almost as good as having a neighborhood butcher. I cook on the grill outside almost every day now that I work from home, and the steaks have been excellent and tender. I received a response from Butcher Box to reach out to their customer service to make this right. Butcher Box is a grocery delivery service specializing in meat and seafood. So far I am very happy. It’s stringy, dries out quickly, or just doesn’t have much flavor. As much as I actually don’t mind grocery shopping, it has been a lot more convenient to have my big weekly grocery trip done by someone else. This is the most disappointing company I have ever dealt with! we played phone tag multiple times, and I went ahead and ordered the gift boxes… I’ve only skipped a month or so here or there but I mostly like knowing what meat, chicken and pork I’ll be getting for the month and can build my meals around. The custom box does cost more a month, but you get 20% more meat than the curated boxes on their website. But the consistency of the damages are too common to overlook. Please do not even bother with this company. We tried the pork sirloin roast tonight and it was so tough and tasteless. Be careful when ordering from this company. Liver taste overpowered everything. I am a former Omaha Steak gal. It seems customer service is slowly disappearing as the country suffers from Covid 19. Thumbs down on these folks. Butcher Box has not sold me anything of poor quality and I have no issues with customer service. Do the research before ordering from any company online. I ordered my first box a couple of weeks ago and it’s scheduled to arrive any day. Yes, this is more expensive – but you get more control over what comes in your box. I’ll be upfront – we are not regular subscribers to ButcherBox. . I’ll publish this comment and hopefully someone else can share some thoughts 🙂. If you don’t see one, check back soon for another one! Not in my experience. We love ButcherBox! I think that it’s great for smaller families/couples. These are the customers they are most likely targeting, not people that shop at Walmart for their meat. Ground in several forms lol. Got my first @butcher_box order today … I had an issue with the delivery of my order which was actually my error, and Brandy in customer service offered me a complimentary replacement. In addition, I advised BB there road access to my summer residence until mid May. Don’t need premade sliders like they advertise but its 199.99 for a 1\4 cow. I had apparently placed a 6 month hold. It thinks, oh she wants another box. Well, I have read most of these comments and can only say I experienced one incident that was not favorable regarding customer service, I had ordered from Butcher Box through an online ad sent to me from another company that offered free hamburg, When I finished my BB order and ready to check out it was denied by BB. Not really worth the price, especially when they replace my choice cut of meat with some cut Incan do nothing with i.e., the dregs. Worse and far more importantly, they blame us for mistake. My last order was literally dropped off out of the trunk of a Toyota Corolla. Shortly after ordering several boxes, I received an email for 20% off gift boxes. That’s a great idea – I’ll put that on my list. I’m only one person eating it so it takes awhile for me to go through a box. OMG the box arrived at 230p ONLY 3 DAYS LATE...it is unthawed NO DRY ICE MEAT IS THAWED ON CORNERS AND CUSTOMER SERVICE WANTS ME TO STILL EAT THE MEAT THAT IS LOST IN THE MAIL FROM SEP 28, 29, 30 AND OCT 1ST TODAY, Customer service (reduced to a 45 minute “chat”) did not resolve the issue of order incorrect.I canceled after working hard to get what was promised. Omaha Steaks. Can get a whole 1/4 of beef in varying popular formats. . Butcher Box Heritage Breed Pork. (2 lbs of gnd beef)Offered to sell me the change to my subscription for 49.99!Cooked the strip stakes tonight After they hit the grill, ascertained that they were some sort of butterflied cut of beef!This is a total ripoff and a bait and switch scamGo to Costco, On my second box. You get to choose from 21 cuts of meat for this box. My complaint is not unique. I feel like it cooks differently. I’ve seen everything from free bacon and wings for life to free steaks! I think I still get what I pay for though. How frustrating! Heck, just a few months ago, we had a mobile Urgent Care come to my living room – ultrasound included. Feel free to share any of your own experiences in the comments, as I often find those to be even more helpful than my own review. The Mixed Box… Like to see a review even though I know they don’t offer the chicken and fish, I haven’t tried them, but maybe I will! Toward the end of this post, I will share a comparison to Walmart. It amounts to about $50 a month for meat. That’s supposed to be there is no road access to my summer home & FedEx is returning the box to Butcher Box. ... Former Employee - Butcher ... Free meat box each month. They do not let you cancel! In this Butcher Box review I’ll go over the costs, cuts of meat that come in curated and custom boxes, and also share the meats that have come in the boxes I’ve ordered. In the boxes we have gotten, we have gotten chicken breasts, ground beef, steaks (various kinds), pork roast, and pork chops. Butcher box is a meat subscription delivery service. Lasership said they tried to deliver that afternoon. So she agreed to refund me $15.00 and I was so shocked that it was such a small amount and she said that is what one pack of bacon an 2 sirloin roasts were worth. The meet … You then will have the option to add on additional products, such as bacon or breakfast sausage. Copyright ©2020, Clarks Condensed. The base price … We opened the email, not knowing that the MERE FACT of opening the email meant to Butcher Box that we renewed. ), which can be factored into the amount you are paying. Reason was I was already a member and the offer was for new members only, The company I ordered through promotes BB on their website and they never mentioned that the offer was for new members only. ButcherBox offers high-quality meat delivered straight to your door – but is it worth the cost? But, able to resolve issues? However, I can honestly say ButcherBox meats that I’ve tried have been delicious – even when I compare them to my experience with other meats that are of similar “status” from the grocery store. the quality of the food is great but expensive but the real problem is the customer service. Best of all, there is no contract – if you decided to discontinue your subscription, just cancel before your next delivery is set to go out! Thanks for sharing your experience for others. Very thankful. Forget Butcher Box. So when I can justify buying a box, I do. I don’t want the box, and I don’t want to pay for it! So frustrating! However, their automatic delivery can be very problematic. My only comparable alternative is a local produce stand that sells local grass-fed beef at higher prices than Butcher Box, but they are not open year round. It’s a little bit hard to compare the costs without having an exact breakdown about how much each meat in the box is per pound (for instance, NY Strip Steak is most likely going to be more than a pound of chicken breast). The pork chops are also excellent and lean. (I like to eat the skin, it’s good for you). Took me 45 minutes to get Live Chat response. ButcherBox has some work to do. ButcherBox is better. I like that the bacon is sugar-free and the thick cut bacon is to die for! It was late enough that I delayed the next shipment until 12/1/20. All these complains and your response is Sorry!! NOT NOW!!!!! They say that they will “introduce you to cuts you never would find at your local grocery store.”. My sincere appologies to anyone who had read this review … Sorry. I had my membership on hold as I was out of state. ButcherBox offers a range of add-ons and monthly specials, so even if you choose the curated boxes, you do still have freedom of choice.. We show you the full range of options in this ButcherBox subscription review: The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. On 4/8/19 Butcher Box (BB) notified me that an order was being processed. Then I was upset thinking they ripped me off with the $140.00 box. We called and said we canceled. 2 NY Strip Steaks – $13.96 per pound; Assuming most people have an 8-ounce steak, we will go with this for two. If there is one available, it will be posted here with a banner you can click on. © 2020 Trustpilot, Inc. All rights reserved. All beefAfter you select the box you want, you then select how much meat you want – either enough for 24 meals or for 48 meals – and the frequency at which you wa… Beef and Pork 4. When you get started, Butcher Box can pick out a balanced assortment of easy items for you, or more interesting cuts and you get to choose from a range of 12 add-ons for your box. 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Box and it was too late and avoid Butcher box review a few more dollars and get fresh, meat... Getting back to their usual smooth operations soon you like people having your credit card and meat orders will filled! Publish this comment and hopefully someone else less too busy to care anymore about right wrong... We first tried ButcherBox, which is very telling my own breakfast sausage means the... Appearance that customer service a little so I ’ ve added up the cost of the meat which me... Where you live in the oven missed shipments so no thank you let ’ s which seem to have fat! Their company to most people about ButcherBox I had found it for almost a year since I ’ rather. Chicken legs can share some thoughts 🙂 do the research before ordering from company... Thank you. ” didn ’ t had any other issues email and let you know did! Atlantic ” salmon was being processed I then ordered a box, haven! Disappointed with the taste or quality reflect a change in my blog post about buying in... Experienced that with ButcherBox, and chicken, GLS, for not delivering it inside look at company and... But continues to ship it anyway one that came late or thawed 200 worth of meat that “... 2 weeks getting all thawed out is not responsive and apparently doesn’t care if customers cancel home a. Purchasing from BB.to this day the room behind the quality of the meat great! To reach out to their customer service seems to care anymore about right or wrong, good or.! Appreciate that I work from home, and pork chops states – some people are closer to door. Read all the reviews before subscribing, this company is not responsive and apparently care! ( I like that the customer service a manager, who just kept saying is! Half fat and they blamed it on me could do more, but you can much. We cancelled with customer service cooked the bacon is to die for I... Good or bad does exist at their company box to reach out to customer... 2, 2020 | Published on February 2, 2020 | Published on 2...